At Cloudy Mellow, we believe products should be built to last and backed by exceptional customer support.

That's why every Cloudy Mellow Sunrise Alarm Clock comes with a 1-Year Replacement Warranty for complete peace of mind.

What Our Warranty Covers

Our 1-Year Replacement Warranty covers manufacturing defects and faults that occur during normal, intended use.

If your Cloudy Mellow Sunrise Alarm Clock stops working due to a manufacturing fault within 12 months of purchase, we'll replace it.

What Isn't Covered

Our warranty does not cover:

• Accidental damage (drops, spills, or impact)
• Damage caused by misuse or improper handling
• Unauthorised modifications or repairs
• Normal cosmetic wear and tear
• Damage resulting from incorrect use or failure to follow the product instructions

How to Make a Warranty Claim

If you experience an issue, the process is simple:

1. Contact our customer support team with your order number and a brief description of the issue.
2. We'll assess the problem and determine whether it is covered under our warranty.
3. If approved, we'll arrange a replacement for your Sunrise Alarm Clock.
4. The original unit may need to be returned before a replacement is dispatched.

Customers are responsible for return shipping costs associated with warranty claims unless otherwise required by Australian Consumer Law.

Important Information

• This is a replacement warranty, not a refund guarantee.
• The warranty is valid for 12 months from the date of purchase.
• The warranty applies only to the original purchaser.
• Proof of purchase is required for all warranty claims.
• This warranty is provided in addition to your rights under Australian Consumer Law, which cannot be excluded.

Need Help?

If you have any questions about your Cloudy Mellow Sunrise Alarm Clock, or you'd like to make a warranty claim, our customer support team is here to help. Simply get in touch, and we'll be happy to assist you.